cover 2.png
 

OVERVIEW

Food insecurity is a statewide problem with diverse stakeholders. In this project, we explored the broad issues surrounding food insecurity, and ways to tackle these challenges with design solutions.

TEAM

Grant Charland

​Penny Chiang

Mike Hu

Jingyao Liu

CONTRIBUTION

User Research

Ideation

Prototyping

User Testing

DURATION

​3 months

​(Sep. - Dec. 2018)

DESIGN TOOLS

Adobe XD

 

BACKGROUND

The U.S. Department of Agriculture (USDA) defines food insecurity as a lack of consistent access to enough food for an active, healthy life. The statistics from USDA shows that 11.8% (15.0 million) U.S. households were food insecure during 2017.

 As "food insecurity" is a very complicated and troubling situation that we are not able to use a singular design to solve, we view it as a "problematic situation" that can be improved from multiple angles. 

In our research process, we drew the attention on Bloomington, Indiana, which is considered to have a lot of food pantries resources. We utilized several research methods to understand the food insecurity situations in Bloomington and then proposed a service to support insights from our research.

Project Timeline

process.png
 

RESEARCH

In this stage, we conducted interviews and observations in Bloomingfoods (a local food retail company), Crimson Cupboard (a food pantry organized by students at IU Bloomington), and Bloomington Meal on Wheels (a non-profit organization that delivers meals to homebound people) to understand the support system of food insecurity and people’s behavior in these spaces.

Screen Shot 2018-12-21 at 12.10.30 PM.pn
Screen Shot 2018-12-21 at 12.20.42 PM.pn
Screen Shot 2018-12-21 at 12.15.23 PM.pn

We found out the “food & monetary flow” and “time involvement flow” can link the stakeholders and they actually have a strong connection of the involvement in food insecurity. We then created a diagram to show the stakeholder relation in Bloomington:

Stakeholders-2.png

Next, we used affinity diagram to see our research data in a wider perspective. From the results, my team found our common interests in some clusters, which became the cores of our final design:​

IMG_1468.JPG
Screen Shot 2018-12-20 at 1.26.08 PM.png
Screen Shot 2018-12-20 at 1.26.02 PM.png
Screen Shot 2018-12-20 at 1.26.20 PM.png
social_engagement.png

Social Engagement

The bottom-up power is the cogs that make the support system function.

positive.png

Positive Emotions

Stakeholders are always happy to see their positive influences on food insecure situations, and the connection with clients is meaningful to them.

partnership.png

Partnerships

The partnership between organizations establishes strong foundations of food insecurity support systems.

Based on our research, we also created story maps to see how stakeholders do a specific common task and to reveal the pain points as well as points of contact between different stakeholders. The inspiration from the story maps also became important elements of our design concept:

  1. Clients may not be able to get food that meets their needs in the pantries, so they might just choose other stuffs as substitutes or turn to other resources. We could think about how to help clients get what they want and need in one visit.

  2. Lots of activities happen in a short time during the check out process at Bloomingfoods. The donating action occurs at the same period, which customers would be asked if they want to donate their change. We suggested the convenience encourages people’s will to donate money. (From the interview we also knew that Bloomingfoods collects a great amount of donation through the change donation program )

User Story Map.jpg

Food insecure people -- visiting food pantries

Screen Shot 2018-12-20 at 1.04.05 PM.png

Cashier--chekout process

Problem Framing

 

Most food pantries provide staple food to ensure basic nutrition.

Screen Shot 2018-12-14 at 12.38.47 PM.pn
Screen Shot 2018-12-14 at 12.38.52 PM.pn

We ask...

When you finish class or get off from work and feel hungry, what's on your mind? Do you think about the new ramen place or some frozen yogurt around the corner? What if your only option is to go home to canned vegetables and pasta? How do you feel?

Our first observation in Crimson Cupboard: it seems there were only few kinds of food. We suggested that clients receive enough staple food, but the options are often limited. Thus, we were wondering if we can create a service for clients to select food they want.

Screen Shot 2018-12-14 at 12.42.53 PM.pn
Screen Shot 2018-12-14 at 12.42.58 PM.pn

To learn more about clients' choices and food pantry experience, we returned to Crimson Cupboard for a second observation. This time, we noticed that food options were more diverse and some special food donations (e.g., Nutella, brownie mix, Pocky...) were located on top of the refrigerator.

Screen Shot 2018-12-17 at 10.39.21 AM.pn
special items.png

Since the goal of food pantries is to nourish hungry people, pantries will by no means spend money on non-staple food like coke, cookies or candies, But...

Artboard.png

Something special would make clients excited about coming here.

- Crimson Cupboard Volunteer

CONCEPTS

Do you eat to live? or Do you live to eat?

We believed that food should not be only about surviving, but should also be about living. Based on our insights, we proposed two "what-if" :

What if the food pantry experience is more interesting and surprising for clients?

What if there is a stronger connection between donors and food pantry clients?

Our design idea was to create a "snack supply chain" and promote meaningful interactions between donors, clients, food pantry volunteers, and food retailers.

Screen Shot 2019-11-20 at 8.04.17 PM.png

Scenarios

Screen Shot 2019-11-20 at 8.05.20 PM.png
 

ITERATION

Wireframes

Screen Shot 2019-11-20 at 7.59.21 PM.png
Excitement

When playing a gashapon, people often feel excited and expect something special inside the capsule. A special snack would be put inside the capsule, which is not the usual grocery item that can be found in the food pantry, to bring extra happiness to clients.

gashapon.gif

Final Design

Snackapon—Play gashapon, enjoy snacks!

output_qLyz3o.gif
Sharing Happiness

When clicking on the "pay" button on the self checkout system, food shoppers will be asked if they want to donate snacks.

The donation process includes:

(1) selecting one kind of snack to donate

(2) leaving a wish message to clients.

Checkout Machine

receive.gif
Receive & Give

Clients will not only receive the snack but also wishes from the donors. By replying with an emoji and a simple message, the relationship between donors and client is no longer one-direction and donors can see their impacts in time.

 

EVALUATION

​As we prioritized the donation part at the end of the project, which we believed is the key to the feasibility of our design, we did usability tests of the donation prototype and interviewed people to know their donation behaviors. The participants mentioned some points:

  1. They would donate if it the process was quick.

  2. They want to know where the donation goes.

  3. They want to see some real-time feedback.

Thus, it is important to consider how to raise people's incentives to donate by speeding up the donation and providing more transparent donation process.

As a response to the "real-feedback" and "transparent donation process", we added a feature that donators can get a special receipt when they finish the checkout. The receipt includes donation information and a QR code that links to a site showing the delivery status of the donation.

Screen Shot 2019-11-20 at 8.01.26 PM.png

Special Receipt

Screen Shot 2018-12-20 at 6.40.36 PM.png

Delievery Status

Feedback

– IxDA Indy local leader
Artboard.png
I really like this fantastic job. It was cute and playful. The prototype allows me to truly see more opportunities beyond this, and to see how it could actually work in a multiple system. 
I think the framing is beautiful. What you said about that it shouldn’t be just about surviving but about living…It could be more surprising and could be delight. This was really impactful.
 – Jeffrey Bardzell, Professor of HCI/d at IU 
Artboard Copy.png

REFLECTIONS

Food insecurity is a broad topic that was hard for us to find a focus and delve into. We tried different research and design methods to frame the problem and design space, but sometimes it was not obvious to see where we could intervene. We had a hard time coming up with ideas that were really exciting. However, I found it was very helpful to step back to review our previous research data. It was never too late to revisit the research stage for more inspiration when we had a concept in mind but are not sure about our assumptions. Also, even if we were not allowed to directly interact with the vulnerable populations, we still learned a lot about them through other stakeholders.

Overall, I learned to understand problematic situations by studying the stakeholders and design solutions by thinking about what values the stakeholders can provide to each other, not just focusing on a target user (e.g., food insecure people). It was a valuable experience to practice research and design methods and to design for a complicated topic.